Tips to Improve Healthcare Practices Workflow

In healthcare practices, the front desk is the first department that deals with incoming patient call to schedule appointments, checking on the accepted insurances, injuring about the services being provided at the healthcare facility, and other details. On the office administrative side, the starting point of the workflow is from appointment scheduling, then face-to-face encounters at the office or the patient’s home, (if you are a home health agency or home care agency) or admitting the patient in hospital if long-term care is needed. It really does not matter the size of your practice, front desk office plays a vital role at healthcare offices.

Using the right technology such as Patient Appointment Scheduling Software, recording the patient co-pays and other patient payments, answering questions about patient pending balances make a significant role in your practice and you must have Good Medical Billing Software to ensure the accuracy and effectiveness in your process.

Delivery of Information:

Providing information about the most common questions is one important task being handled by the front desk receptionist at healthcare practices. Mainly patient calls in to check if their insurance is accepted and if the provider is credentialed or contracted with their plan or not. To reduce the incoming calls to get the information, a website can help with frequently asked questions along with online business profiles with common questions and their answers listed on it. This would improve the information delivery and you will get fewer calls.

Appointment Scheduling:

Many healthcare practices are using the Best Medical Billing Software’s which automate the appointment scheduling system such as patient can visit the website and schedule the appointment from the calendar and that website has a synchronization in place with Medical Billing System to avoid any duplicate appointments. But generally, people prefer to call the office and check the available appointments. Practices need to focus on using good healthcare technology along with having trained staff to ensure good service for incoming patients.

Information Processing

When patients provide their demographics and insurance information at the healthcare office front desk, the efficient workflow always involves updating the information into the right Practice Management System so the information can be accessed when needed. Putting information aside and thinking to take care of it in the future would create a mess in the office and later information can’t be accessed when needed because it was not handled properly.

Patient Charting and Encounters

Most physicians prefer an EHR System (Electronic Health Record) that has fewer tabs and steps to complete the patient charting. An HER system that is built by considering the physician’s needs in mind can improve your clinical workflow and you can complete the charting process in less time. If you are setting up your Practice, always check your specialty-focused EHR System and have a Specialty Focused Medical Billing Company so you could improve efficiency at every step.
Insurance Information

Top Rated Medical Billing Companies generally offer EHR & Practice Management System with built-in functionality to check patient’s insurance information eligibility on the date of service so you can have the correct and valid insurance information to submit a clean claim.

Selection of Good Medical Billing Company

All of your clinical and non-clinical workflows will be failed if you don’t have an efficient medical billing team to work on your claims and get you paid faster. You need a Medical Billing Company that has extensive knowledge about Denial Management in the Healthcare industry and they can provide you with the right resources to help you get paid faster.

iCareBilling is helping many physicians like you and get them paid faster so the healthcare providers can focus on what they have been trained for which is “Patient Care”. If you need help in streamlining your office workflow, Contact Us today to talk to a Medical Billing Expert.